Email

General Information

We have put together some information about our email service that we offer to our customers. We hope that you find this helpful and informative.If you do not find what you are looking for please give us a call at (801)498-7473. We are committed to helping you the customer with your internet service.

		-	How to set up your mail client
		-	Notes about Email Configuration
		-	Common Problems

	Q:	How to set up your mail client
		Record your server settings You will need the following setting information to configure your mail client: Incoming Mail/POP3 Server: mail.webpipe.net Outgoing Mail/SMTP Server: smtp.webpipe.net Account Name (User-ID): Your user-id Password: Your password Your e-mail address (used by people replying to you): userid@webpipe.net Pick a mail client to use These are some well known POP/SMTP mail client programs: (Click the links for more information about the mail client and to download a version to your computer.) Microsoft Outlook Microsoft Outlook Express Eudora Netscape If possible, use the latest version of the mail client so that your mail client will support any new mail system features. Configure your mail client We have setup instruction for the following email clients below: Please note that the links do contain sample screen shots and require additional download time. Other mail clients (generic instructions) Outlook 2002 Outlook 2000 Outlook 97 Outlook Express Eudora Netscape 4.75 Netscape 6 and up. For mail clients not listed above, please see your program's documentation for configuring a POP/SMTP account. You will use the same server settings regardless of the mail client that you use. Test sending/receiving mail through your newly configured mail client Once you have configured your mail client, test sending and receiving with your Webpipe.net account.
	Q:	Notes about Email Configuration
		1.Your password is case-sensitive This means that if you used any capital letters when originally entering your password, you MUST capitalize those letters when entering your password in the future. 2. Your email address is not case-sensitive. You may use either capital or lowercase letters interchangeably to access your account.(This statement only applies to users who use windows.) 3.Using your mail client with webmail. If you choose to use both webmail and your mail client, any mail that you receive will be visible within webmail only until you download it to your mail client. Once you have downloaded your mail within your mail client, you will no longer have access to it within webmail. Also, any mail that you move from your inbox to another folder wihin webmail will not download to your mail client-it will remain in your webmail account. 4.There is a 10MB server storage size limit on basic accounts. Any mail coming into the server for you after you have reached the 10MB storage limit will be bounced back to the sender. To ensure that this does not happen, make sure that the "keep a copy of my mail on the server" option is not selected within your mail client. 5. There is a 1MB email size limit. Anything larger than this will be bounced back to the sender.
	Q:	Common Problems
		1.You cannot send mail at all or at certain times. Please verify that you have the correct mail client configuration by going through our sample instructions above. If you still cannot send email, please see our FAQ. [more info] 2.You cannot receive mail at all or at certain times. Please verify that you have the correct mail client configuration by going through our sample instructions above. If you still cannot receive mail, please see our FAQ. [more info] 3. You are receiving a password authorization error when trying to send/receive mail. Make sure that you are using the correct User ID and password. And as well please use capitalization letters where they may be needed. If you still cannot receive mail, please see our FAQ. [more info] 4.Do not know how to adminster my own account. This will show you how to enable vactioin message,change your password,forward email to another email address. Make sure that you log through the website interface qmail.webpipe.net.If you still cannot receive mail, please see our FAQ. [more info]