If you are unable to connect to any web sites at all or check your email, this can usually be resolved by performing the following steps in order:

• Shut down your computer and turn it off.
  
  
• Unplug your DSL modem.
  
  
• If you have any other network devices (hubs, switches, routers, etc) connected to your DSL modem or your computer, turn those off as well.
  
  
• Wait for 60 seconds.
  
  
• Turn on your DSL modem or router and wait for the DSL light to stop flashing and stay on and steady. This usually takes between 30 and 60 seconds. If the DSL light does not stop blinking it means that your modem is not able to receive or train on the DSL signal from the phone company. Verify that:
  
  
  • Your DSL modem is connected directly to the phone jack on the wall and is not going through any splitters, surge supressors or other devices.
    
    
  • You have DSL Microfilters connected to all other phones that share the same phone number as your DSL line.
    
    
  • You do not have your DSL modem plugged into a DSL Microfilter.
    
    
  • Your DSL modem is not in close proximity to other electrical devices that could interfere with the DSL signal such as monitors, speakers, halogen lamps, cordless phones or cordless phone base stations.
    
    
  • After you have verified these things if your DSL modem is still not training you should call Qwest at 1-800-218-4443.
  
  
  
• Turn on your computer.