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Frequently Asked Questions

Wondering how the accelerator works? What are the requirments for WIA? Can I surf the web alot faster? We have put together this FAQ to help you solve your problems.If you can not find your answer here please call us at (801)498-7473.We are committed to helping you the customer with your internet connection. Need more help? Try this!

    - Is this just a modem and registry tweaking application that supposedly improves my Internet speed?
  - How does this acceleration application work?
  - How will I connect to your compression servers?
  - Do you track my browsing habits and will additional advertisements and promotional marketing interrupt my browsing?
  - What are my computer requirements for this application to work?
  - Will this application work on Macintosh/Apple or other operating systems?
  - Will I need a user name and password to receive this acceleration service?
  - Can I use this program in a networked environment?
  - Will WebPipe.Net Internet Accelerator speed up the downloading of FTP files or NNTP newsgroups?
  - Where can I go to see a list of known issues or problems with WebPipe.Net Internet Accelerator?
  - What if I don't want to continue to evaluate this application or choose not to subscribe to the acceleration service?
  - If, after subscribing to the acceleration server, I decide to discontinue, how do I do that?
  - How do I registrar my accelerator program?

 

  Q: Is this just a modem and registry tweaking application that supposedly improves my Internet speed?
  A: Absolutely not. WebPipe.Net Internet Accelerator is not another utility that adjusts Windows registry settings for optimal network performance. It uses a truly unique method of compressing the data you request before it is sent over the phone lines to your computer.
  Q: How does this acceleration application work?
  A: As you request pages from the web or email from your mail server, the data is first routed to a compression server where it is quickly and automatically reduced in size. Once compressed, a lot more data can be sent over traditional wired (and wireless) telephone lines. When the information is received at your computer, it is automatically decompressed. Web pages and email messages appear as normal in either your web browser or email application. If you're familiar with the concept of Zip compressed files, this is a good way to explain what is going on. However the zipping and unzipping process is behind the scenes and requires nothing of you to view web pages or email. Just to be clear, the proprietary compression used with WebPipe.Net Internet Accelerator is even better than the standard Zip format, which means superior acceleration.
  Q: How will I connect to your compression servers?
  A: Assuming that you use us as your dial-up Internet Service Provider, you will still connect to the Internet as you normally do. Once connected, you will access WebPipe.Net Internet Accelerator compression servers directly. Optionally, if you access the Internet through an alternate ISP, you can still access WebPipe.Net Internet Accelerator compression servers via the Internet. Regardless of how you access the compression servers, you will need to have a valid WebPipe.Net Internet Accelerator User ID and Password. This is selected during the sign up process prior to downloading WebPipe.Net Internet Accelerator client software.
  Q: Do you track my browsing habits and will additional advertisements and promotional marketing interrupt my browsing?
  A: No and No! We have no way of knowing (or desire to know) the browsing habits of individual users of our acceleration servers. The only information that we log is overall server performance to make sure that everyone is receiving optimal acceleration service. We also do not incorporate any form of third party advertising within our software. Any additional forms of pop-up ads, banner ads or other types of promotional marketing will not interrupt your browsing other than what you would normally see while surfing the internet.
  Q: What are my computer requirements for this application to work?
  A: The minimum hardware and software requirements are as follows:
  • Pentium II-266 processor or higher with 48 MB RAM
  • Windows 95b, Windows 98, Windows 98 SE, Windows ME,     Windows 2000, Windows NT 4, or Windows XP
  • Internet Explorer 4.0 or higher (current does not work with any     Netscape browser)
  • Any version of Microsoft Outlook or Outlook Express
  • Telephone based dial-up Internet Service
  •   Q: Will this application work on Macintosh/Apple or other operating systems?
      A: Not at this time. Currently, only the Microsoft operating systems are supported.
      Q: Will I need a user name and password to receive this acceleration service?
      A: Yes. During the sign-up process, you will be prompted for a user ID and password. This will be necessary when installing and using WebPipe.Net Internet Accelerator to connect to the compression servers. This information will only need to be entered one time. You can opt to save this information to prevent the need to re-enter it in the future.
      Q: Can I use this program in a networked environment?
      A: WebPipe.Net Internet Accelerator was designed to be used in an environment where access to the Internet is achieved via a telephone dial-up connection (not a high speed LAN). If you currently use Microsoft's modem sharing in a simple home networked environment, simply install WebPipe.Net Internet Accelerator on each computer that you want to achieve internet acceleration. Currently, this application is not designed to work in a network environment which relies on a HTTP Proxy. However, standard Windows modem sharing should allow it to function normally.
      Q: Will WebPipe.Net Internet Accelerator speed up the downloading of FTP files or NNTP newsgroups?
      A: WebPipe.Net Internet Accelerator currently only accelerates HTML (web pages) and SMTP/POP3 (Email). FTP, NNTP and various other types of Internet protocols are not supported at this time. However, we hope to include support for them in future releases of the product.
      Q: Where can I go to see a list of known issues or problems with WebPipe.Net Internet Accelerator?
      A: Consult the troubleshooting section located within the integrated help feature of WebPipe.Net Internet Accelerator.
      Q: What if I don't want to continue to evaluate this application or choose not to subscribe to the acceleration service?
      A: There is a standard uninstall procedure that will automatically remove the application from your computer if you decide you no longer want it. Instructions are located in the integrated help file to walk you through the uninstall process.
      Q: If, after subscribing to the acceleration server, I decide to discontinue, how do I do that?
      A: Simply uninstall the application as outlined in the previous question and then go to your WebPipe.Net Internet Accelerator account maintenance page to discontinue service by filling out a simple form. We will adjust our billing so that you are no longer charged for this service. <
      Q: How do I registrar my acceleration program?
      A: Once you are ready or the week trail period ends, you can just follow the instructions that come up when you right click on the webpipe acceleration icon.If you still need more info click here.
     
       
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